Imagine this... You have have a customer support desk with 1 French speaker. Next time you are looking for a member into your international sales team, add French proficiency to the list, so in case that one French speaker in the customer support desk is on sick leave you will have a substitute.This is why more and more companies start (or should start) looking for ways to standardize, map and manage their competency models. While this might seem as a large undertaking, with help of respective area/unit managers and employees themselves, it’s quite doable. Some of the benefits of a proper employee and position profile system include, but are not limited to:
- Better understanding of company-wide skill capabilities
- Deeper overview of individual employee strengths
- A path to organized succession planning
- Improvement to training planning
- Help in scheduling and team setup
- Cost saving by utilizing more internal resources
While there is more than one way to make a competency map, our customers had a great success lately with the following setup. Steps 1 and 2 can be run through as many iterations as needed, with each following iteration focusing on a different set of position profiles or growing level of detail and number of competencies. Position profile is the core element for this approach. Profile groups can be:
- Specialists and mid-management
- Blue-collars and regular employees
- Top management
- Common competencies for all groups
You probably already have a set of position profiles in your core HR system or, at the very least, specific job description documents, which get signed along with contracts. Go through them and map specific unique skills and competencies, which are a must have and cannot be learned reasonable quickly on the job. Map those in Excel or create a respective form in Upsteem or similar tool.
Step 2: Feedback
Forward profiles of various positions to area or department managers or have a quick meeting with them. The goal is to make sure that these skills match the professional competencies and expectations of respective managers. Alter and update the maps as needed.Once you are happy with complete position profiles, it’s time to get some solid data.
Step 3: Competency reviews
You want to get evaluation of all competencies and skills of all employees from both the employee AND their superior. This is crucial for generating a proper competency map and extracting maximum value from it.
Firstly, each employee should evaluate their proficiency and then managers should do the same for each of their employees. The scale is typically 4 or 5 levels, for example:
4 Fully proficient and capability to teach
3 Good skill level & experience
2 Enough for performing some tasks
1 Requires improvement to be used0 Irrelevant
Step 4: Result evaluation
This is the most daunting part, if you don’t have a proper tool, I’m afraid. Upsteem.com has an excelling way of running these reviews, but with a small number of employees even Excel can suffice. Just make sure that review levels are simple, logical and allow you to pivot and visualise results. There are several key nuances to evaluation of competency maps.
Firstly, this is a great base for using and improving skills and competency of individual employees. By looking at discrepancies of self-evaluation and that by manager, discoveries can be made and used for individual follow-up.
Secondly, level of particular competency or subset in each area or department, can tell you a lot about possible risks.
For example, you have a team of 5 crane operators, 2 senior and 3 - junior, who operate 2 Liebherr cranes. Let’s assume that on the previously mentioned 0-4 scale, they scored 2,8 average with no irrelevant marks. Besides the obvious unacceptably low number, this immediately tells you that if one of senior operators were to leave or get sick, at least 1 crane would be un-manned for a while.
Thirdly, use this data to update your company’s competency matrix and present results in a meaningful way to department heads and management to get their feedback (and give them a dose of reality). A regular SWAT or similar 2D approach can be very visual.
Lastly and most importantly, you can start planning training's and recruitment. By looking at particular skills in entire organization, you are much better fit to plan effective training courses for larger groups of people. Updating recruitment strategy to include some extra options to strengthen backup capabilities of skills available thought out organization is also a good idea.
Step 5: Pivot
First competency reviews are often trial and error affairs, as there are going to be many extremes and false-positives (and negatives). You should tweak competency models of each position and review questions to make sure that they reflect actual needs and also provide better data for your analysis.
Step 6: Iterate
While you don’t have to run full competency review cycle for entire organization each quarter, you might want do smaller evaluation quarterly to update the actual data on areas, where training's took place. Also, don’t forget to take into account employees moving within company, coming and leaving.
As you see, with proper preparation it isn’t that difficult to build up and maintain a proper competency matrix. I do however strongly advise you to use a dedicated solution for this, as keeping 100+ employees spread over 10+ profiles updated manually in Excel can become a chore. Here are a few more tips:
Get a lot of feedback on work tasks and required competencies
Consider soft skills and competencies as well
Communicate reasons for this process prior to doing reviews
Ask people to allocate 30-60 minutes for filling the survey
Give feedback to organization and individuals after survey
Use results for preparing appraisals and setting goals
- Consider giving managers an option to evaluate “groups” of competencies at once
Make competency models too detailed
Make surveys too long
Ignore results or wait too long for giving feedback and acting
Accidentally scare employees into thinking that you look for a substitute
Panic if results are lower than expected
Assume that everything is great, if self-assessments are all top marks
Contact us to get a free evaluation of your competency model or plans to build it up. We will also be happy to show you, how everything can be mapped in Upsteem.
Schedule a free 30 minute Skype demo HERE!